I don't really need a customer service blog when I can just point you to folks like this:
Jeremy Girard, web designer
http://www.pumpkin-king.com/index.php/blog/a-slice-of-common-sense
This guy not only nails customer service, he is fantastic at web design as well.
And no, I'm not getting paid to promote him. And yes, pizza does sound good right now.
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